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Smart Retention Technology

Stop Losing Members.
Start Predicting Churn.

Pulse identifies at-risk gym members before they cancel. See who's slipping away and take action while there's still time.

23%Average churn reduction
14 daysEarly warning window
$47kSaved per 100 members/yr

Members Are Leaving. You Just Don't Know It Yet.

By the time a cancellation request hits your inbox, it's already too late. The decision was made weeks ago.

Silent Disengagement

Members stop showing up gradually. Without tracking patterns, you won't notice until they're already gone.

Data Overload

Check-ins, bookings, purchases—there's too much data to manually spot who's at risk.

Reactive, Not Proactive

Most gyms only reach out after a cancellation. By then, the member has mentally moved on.

Predict Churn. Intervene Early. Keep Members.

Connect Pulse to your gym software and start identifying at-risk members in minutes.

1

Connect Your Data

Link your gym management software. Pulse syncs attendance, bookings, and member data automatically.

2

Analyse Patterns

Our algorithms learn what disengagement looks like for your gym and identify members showing warning signs.

3

Take Action

Get daily alerts on at-risk members with suggested outreach messages tailored to each situation.

See What You'll Get

Explore the powerful features that help you retain more members. Try the live demo with 75 realistic members.

127
Active Members
12
At Risk
94%
Retention

Real-Time Dashboard

See your gym's health at a glance. Track active members, at-risk count, retention rate, and attendance trends all in one place.

SM
Sarah Mitchell
Was 4x/week, now 0 - missed 14 days
Critical
LN
Lisa Nguyen
Dropped from 3x to 1x after holidays
High
DP
David Park
New member - only 3 sessions in 2 weeks
Medium

AI Risk Detection

Know who needs attention before they cancel. AI spots pattern changes like attendance drops, broken streaks, and new member struggles.

AI Recommendation
Call Sarah today

"Hey Sarah! Haven't seen you at the 6am class lately..."

CallSend SMS

AI-Powered Outreach

Get personalised message suggestions for each member. One click to call via GHL or send an AI-crafted SMS.

MC
Marcus Chen
100 Sessions!5:30am Lift
98Sessions
5.2Avg/Week
12Week Streak
Last 3 Weeks
2 more sessions to hit 100!

Celebrate Wins

Spot milestones automatically. 100 sessions, birthday coming up, or streak achievements - never miss a chance to engage.

🎂Upcoming Birthdays
EW
Emma Williams
Today! Send birthday message
Send
JT
Jake Thompson
In 3 days
Dec 31
AM
Ava Martinez
In 5 days
Jan 2

Birthday Celebrations

Never miss a member's birthday. Get notified and send personalised messages with one click to make them feel valued.

Retention by Join Month
Oct94%91%85%
Nov92%87%-
Dec96%--
90%+ Great80-89% Watch<80% Action

Cohort Analytics

Track retention by join month. See which cohorts are thriving and which need extra attention to hit your retention goals.

Most Popular Sessions
Lift5:30am Mon-Fri
847
Perform6:30am Mon-Fri
692
Condition5:00pm Mon-Thu
578

Session Insights

See which sessions drive the most engagement. Understand peak times and popular class types to optimise your schedule.

Communication LogSarah Mitchell
"Hey Sarah! Missing you at the 6am..."
SMS sent • Today 9:15am
Call attempted - no answer
Call • Dec 20 4:30pm
Work schedule changed - prefers evenings now
Note • Dec 18

Communication History

Full timeline of every touchpoint - calls, SMS, notes. Know exactly what was said and when, so you never repeat yourself.

Try Live Demo75 members • 12 weeks of data • Full features

Everything You Need to Fight Churn

Churn Risk Scoring

Every member gets a real-time risk score based on attendance patterns, booking behaviour, and engagement signals.

Smart Outreach Suggestions

Get personalised message templates for each at-risk member, based on their history and risk factors.

Daily Digest

Start each day knowing exactly who needs attention. Prioritised by risk level and recommended actions.

Retention Analytics

Track your save rate, intervention effectiveness, and projected revenue impact over time.

SM
Sarah Mitchell
Member since March 2023
High Risk
Attendance dropped 75% over last 14 days
Suggested Outreach
"Hey Sarah! We've missed seeing you at the 6am crew this week. Everything okay? If life's gotten busy, we'd love to help you find a session time that works better. No pressure - just checking in!"
Risk Factors
- Attendance dropped 75% in 2 weeks
- Switched from morning to no pattern
- No response to last outreach

Simple, Transparent Pricing

Weekly billing. Cancel anytime. ROI positive from week one.

Starter
$49/week

Essential visibility into member engagement and risk.

  • Risk detection dashboard
  • Member profiles & history
  • Attendance tracking
  • Birthday reminders
  • Basic retention reports
  • Email support
Try Demo
Growth
$79/week

AI-powered insights to predict and prevent churn.

  • Everything in Starter
  • AI churn predictions
  • Pattern anomaly detection
  • Cohort analytics
  • Basic AI message suggestions
  • Session popularity insights
Try Demo
"Pulse paid for itself in the first week. We saved 3 members who were about to cancel—that's over $5k in annual revenue from a $49 investment."
JR
James Rodriguez
Owner, CrossFit Momentum

Ready to Stop Losing Members?

Try our live demo with 75 realistic members. See exactly how Pulse identifies at-risk members before they cancel.